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Dealing with difficult people [electronic resource] / Roy Lilley.
- 作者： Lilley, Roy C.
- 其他作者：
- 其他題名：
- Creating success.
- 出版： London ;Philadelphia : Kogan Page 2006.
- 叢書名： Creating success
- 主題： Psychology, Industrial. , Interpersonal conflict. , Problem employees. , Electronic books.
- URL：
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- 一般註：Reprint. Originally published in 2002. Includes bibliographical references.
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讀者標籤：
- 系統號： 000278112 | 機讀編目格式
館藏資訊
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
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